Customers expect simple and easy service that's immediate. They want to be able to check their user accounts online, anytime, anywhere, without making a telephone call or going to a physical location, using only a desktop, tablet or a mobile phone.
Our customer self-care portals enable you to deliver highly personalized content and empower your customers to remain in charge of their experience and interactions with your company.
Customer self-care portal features
Billing

- Bill presentment
- Bill history
- Bill comparison
- Disputes
- Replenishment
- Prepaid top-up
- Reporting
Commerce

- Search & discovery
- Guided experience
- Shopping cart
- Offers & bundles
- Personalized offering
- Order tracking
- Current services updates
General services

- Trouble ticket management
- Order/problem tracking
- Customer profile management
- Search
- Knowledge management
- FAQ & troubleshooting
Comtrade’s Self-care Portal architecture offers
- Omni channel capabilities
- Crowd caring (blogs, forums, FAQs)
- End-to-end process support
- Online store
- Standardized processes and cases
- Integration with other applications
Benefits of Comtrade's Self-Care Portals
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01
Improved customer experience
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02
Expanded offerings
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03
Increased customer retention
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04
Increased loyalty
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05
Cost optimization