Customers expect simple and easy service that's immediate. They want to be able to check their user accounts online, anytime, anywhere, without making a telephone call or going to a physical location, using only a desktop, tablet or a mobile phone.
Our customer self-care portals enable you to deliver highly personalized content and empower your customers to remain in charge of their experience and interactions with your company.
Customer self-care portal features
Billing
- Bill presentment
- Bill history
- Bill comparison
- Disputes
- Replenishment
- Prepaid top-up
- Reporting
Commerce
- Search & discovery
- Guided experience
- Shopping cart
- Offers & bundles
- Personalized offering
- Order tracking
- Current services updates
General services
- Trouble ticket management
- Order/problem tracking
- Customer profile management
- Search
- Knowledge management
- FAQ & troubleshooting
Comtrade’s Self-care Portal architecture offers
- Omni channel capabilities
- Crowd caring (blogs, forums, FAQs)
- End-to-end process support
- Online store
- Standardized processes and cases
- Integration with other applications
Our self-care portal features
Adaptive cross-channel communication
Present information consistently across all your channels. Using responsive design, we minimize the effort needed to address the differences due to screen sizes, ways of interaction (mouse, touch) and technologies (Windows/Windows Mobile, MacOS/iOS, Android).
Social networking integration
Include different parts of social networks into your portal. We include a part of your portal functionality directly into the social network infrastructure, embedding games, surveys, quizzes and payment functionality into your social network web pages.
Loyalty & gamification
Engage users and increase loyalty through gamification. By using achievement levels, badges, progress bars, visual meters, virtual currency, games and loyalty functions (including awarding, trading and gifting), we improve user experience and influence your customers’ behavior.
Contextual customer support
Provide your customers with information that is clear, easy to understand, well placed and helpful. Comtrade's self-care portals achieve this by combining our user experience knowledge with our key system integration expertise concerning legacy IT back-end systems such as CRM, trouble ticketing, provisioning, billing, etc.
Compelling user interfaces
Our UX team is made up of experts with various skill sets and includes graphic designers, usability experts, IT professionals and GUI testers. Our teams deliver web/mobile user interfaces that are responsive, intuitive, predictable, clear, consistent and attractively designed.
Benefits of Comtrade's Self-Care Portals
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01
Improved customer experience
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02
Expanded offerings
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03
Increased customer retention
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04
Increased loyalty
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05
Cost optimization
