Modern consumers often act on the quality of their experience with a brand. If it leads to a purchase and if the product or service meets (or surpasses) their expectations, the customers stay engaged long after and share their feedback through all communication channels they use.
This is why customer engagement management is a function you cannot afford to neglect. But without the right systems, you risk missing out on opportunities to solidify customer relationships and keep increasing your revenues long term.
Why Manage Customer Engagement?
Improve customer satisfaction
Use our platform to ensure consistent experience and coherent messages along all touch points and give customers a feeling of superior service.
Improve customer loyalty
Rely on our tool to exceed customer expectations systematically, make them loyal and remove the risk of them switching to another provider.
Use our post-purchase tools to turn satisfied customers into enthusiastic advocates of your brand and products.
Reduce customer churn
Use data from our system to improve customer service that irks users, set high expectations and monitor all touch points for any drop below those standards.
Increase revenue & sales
Use our platform to track engagement and devise new opportunities for customers to act and show they value good service and are prepared to pay for it.
Customer Engagement Platform
Comtrade`s customer engagement platform incorporates contextual intelligence, content management, promotions and messaging services, a product and service catalogue, omni-channel automation, customer engagement tracking, gamification and more. Read more to find out how you can use it for your brand.