It’s time for change!
Assisto for Airlines is an instant messaging based solution which helps link your own services to local partners at origin and destination, thereby supporting your traveler’s needs from door to door.
Our Assisto for Airlines starter pack
Explore new destinations
Get a taxi
Book a hotel
Reserve a restaurant
How does that benefit the modern traveler?
Today’s consumers are always-on, communicating mainly over social networks and trusting their digital media community and its members’ opinions.
They are well informed about digital technology, the latest trends and their potential
The consumers are impulsive and spontaneous, they don't plan very far ahead; but at the same time, they are very strict and quite demanding towards the services they consume.
What does that mean for Airlines?
- It is getting increasingly hard to retain the loyalty of customers
- Social media presence of brands is more important than ever before
- Brand images are blurring, as the focus of customers’ attention shifts towards quality of service alone
- Ancillary revenues are driving the success more than the traditional sources of income
- New touchpoints with customers need to be established in an environment where the users feel comfortable, such as social media, messaging and voice
The Answer: Chatbots!
Give your airline a unique voice
Engage with your customers in their favored environment – the messaging platforms
Reconnect with your customers as individuals
Establish a new direct sales channel
Utilize up- and cross-selling potentials
Reach new customers and make them your passengers
Boost the user experience and customer satisfaction through personalization